Privacy Policy

1. Introduction

merryph11 ("merryph11," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy ("Policy") describes how merryph11 collects, uses, stores, shares, and protects personal information in connection with the operation of the merryph11 online gaming platform available at merryph11.asia (the "Platform").

This Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations. merryph11 acts as the personal information controller in respect of the personal data it processes about you.

By registering for a merryph11 account, accessing the Platform, or otherwise providing your personal data to merryph11, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

2. Personal Data We Collect

merryph11 collects the following categories of personal data:

2.1 Identity & Contact Data

• Full legal name
• Date of birth
• Gender
• Nationality
• Residential address (including city, province, and postal code)
• Email address
• Mobile phone number

2.2 Identity Verification Data

• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys ID, driver's licence)
• Selfie or facial image for identity verification purposes
• Proof of address documents

2.3 Financial Data

• Payment method details (e.g., GCash account number, PayMaya account, BPI/BDO/Metrobank account details)
• Transaction history, including deposits, withdrawals, and wagers
• Account balance information

2.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration and login timestamps
• Pages visited and features used on the Platform
• Game history and betting patterns

2.5 Communications Data

• Records of communications with merryph11 customer support
• Live chat transcripts
• Email correspondence

3. How We Collect Your Data

merryph11 collects personal data through the following means:

• Direct collection: Information you provide when registering for a merryph11 account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access and use the Platform, including through cookies, web beacons, and similar tracking technologies.
• Third-party sources: Identity verification data from third-party KYC service providers; fraud prevention data from anti-fraud partners; payment data from payment processors such as GCash, PayMaya, BPI, BDO, and Metrobank.

4. How We Use Your Personal Data

merryph11 uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your merryph11 player account.
• Identity verification: To verify your identity and age in compliance with applicable regulations and our Terms & Conditions.
• Transaction processing: To process deposits, withdrawals, and other financial transactions on the Platform.
• Platform operation: To provide, maintain, and improve the merryph11 gaming experience, including personalising content and game recommendations.
• Customer support: To respond to your enquiries, complaints, and support requests.
• Legal compliance: To comply with applicable laws, regulations, and regulatory requirements, including anti-money laundering (AML) obligations and the Data Privacy Act of 2012.
• Fraud prevention: To detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct on the Platform.
• Responsible gaming: To monitor gaming behaviour and enforce responsible gaming tools such as deposit limits and self-exclusion requests.
• Marketing: To send you promotional offers, bonuses, and news about merryph11 — but only where you have consented to receive such communications.

5. Legal Basis for Processing

merryph11 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you, including operating your account and processing transactions.
• Legal obligation: Processing required to comply with applicable laws, including AML regulations, age verification requirements, and regulatory reporting obligations.
• Legitimate interests: Processing necessary for merryph11's legitimate business interests, including fraud prevention, platform security, and improving our services — provided such interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

merryph11 does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers to facilitate deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification service providers to confirm your identity and eligibility.
• Fraud prevention partners: Service providers that assist merryph11 in detecting and preventing fraudulent activity.
• Game providers: Third-party game studios and live casino operators whose games are available on the merryph11 Platform, to the extent required for game operation.
• IT and hosting providers: Cloud infrastructure and technology service providers that host and maintain the merryph11 Platform.
• Regulatory authorities: Government agencies, law enforcement bodies, and regulatory authorities where disclosure is required by law or court order.

All third-party service providers engaged by merryph11 are contractually required to process personal data only on merryph11's instructions and to maintain appropriate security measures.

7. Data Retention

merryph11 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• KYC documents: Retained for a minimum of five (5) years following the end of the business relationship.
• Support communications: Retained for up to three (3) years from the date of the communication.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications.

Upon expiry of the applicable retention period, merryph11 will securely delete or anonymise your personal data.

8. Cookies & Tracking Technologies

merryph11 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device when you visit a website.

8.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Performance cookies: Collect anonymised data about how players use the Platform to help us improve functionality and user experience.
• Functional cookies: Remember your preferences, such as language settings and game history, to personalise your experience.
• Analytics cookies: Help merryph11 understand player behaviour and Platform usage patterns through aggregated, anonymised data.

8.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the merryph11 Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate.

9. Data Security

merryph11 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the merryph11 Platform;
• Encryption of sensitive data at rest, including financial and identity information;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits and vulnerability assessments;
• Multi-factor authentication for administrative access to systems containing personal data.

While merryph11 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your merryph11 account credentials. Please notify us immediately at [email protected] if you suspect any unauthorised access to your account.

10. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by merryph11:

• Right to be informed: The right to be informed about how your personal data is collected and processed — which this Policy fulfils.
• Right of access: The right to request a copy of the personal data merryph11 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to merryph11's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact the merryph11 Data Protection Officer at [email protected]. merryph11 will respond to all verified requests within thirty (30) days.

11. Children's Privacy

The merryph11 Platform is strictly intended for individuals aged 21 years and above. merryph11 does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered on the merryph11 Platform, please contact us immediately at [email protected].

12. Third-Party Links

The merryph11 Platform may contain links to third-party websites or services. merryph11 is not responsible for the privacy practices of any third-party website. We encourage you to review the privacy policies of any third-party sites you visit. This Policy applies solely to personal data collected by merryph11 through the merryph11 Platform.

13. Changes to This Policy

merryph11 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, merryph11 will notify registered players by email or through a prominent notice on the Platform prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page.

Your continued use of the merryph11 Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by merryph11, please contact our Data Protection Officer:

Our support team is available 24/7 via live chat on the merryph11 Platform. We aim to acknowledge all privacy-related enquiries within 48 hours and resolve them within 30 days.